FAQ and Trial Policies

  1. We are locally owned by twin sisters, Cadie and Calie
  2. We are open by appointment ONLY. We do have pesky day jobs:  Calie is in the Army, a PhD student, and saving the world as a veteran advocate.  Cadie is a Boss in every respect.  We do have ponies of our own, so we are a tish busy. We do our best to be as accommodating as possible. Daytime appointments can get a little hairy.
  3. We are not professional saddle fitters…yet!
  4. Safety first! We value our noggins and yours, and for that reason continue to carry helmets and vests even though we are squished for space. Let us know what size you need and we will do our best to get it in. We only charge what it costs us to provide these items.
  5. We offer seven day trials on all of our saddles. We know that these are large investments for an important member of your family, and we want to help you get it right.
  6. We do consider accepting quality trades. We do not accept trophy saddles.
  7. We gladly offer consignment. We charge 20% at the time of sale. We ask that saddles brought in be clean, name brand, safe, and valued over $400. We do not accept trophy saddles.
  8. We offer layaway on all saddles $400 and over! Traditionally, we split the cost of the saddle into three payments over three months. Any shipping or tax charges are added to the final payment. No trials are offered on layaway saddles. If a trial saddle is not paid as agreed, a restocking fee of 20% applies. The saddles stays with us until paid in full. These terms are semi flexible..just message us for more details!
  9. We ask that you pay for your purchase within two days and we will ship within two business days.
  10. All saddles purchased via Facebook, Instagram, and our website are offered with seven day paid trials. The trial begins the day of confirmed delivery. If it does not work, please send it back within those seven days. Once we receive the saddle, a refund will be issued. The purchaser is responsible for shipping both ways. Trials are not available on any platform listed above. No restocking fee applies to trial saddles.
  11. We work closely with Cliff Langerud in Barnesville, MN for all of our repairs. Cadie has done some apprentice work with him and is soaking up all the information she can from such a talented saddler.
  12. We no longer offer apparel or winter blankets as we are out of space!
  13. We have saddles for sale on this page, other pages, eBay, and several other venues. A saddle is not sold until its invoice is paid. We do our best to work with your timelines, but must respect first come, first serve. That being said, if you keep us in the loop, we will do our very best to work with you!
  14. We accept Credit Cards, PayPal, Cash, and Checks.
  15. When we describe saddles, we pledge to do our best to describe them to the best of our abilities. We will measure them as they sit, which may not match their serial numbers. (Padding changes things!) Gullet measurements are approximate, unless the saddle is serialized. Damage or wear will be pictured and described.
  16. We are asked all the time what we use to clean saddles. After cleaning a couple hundred saddles, we have narrowed down what works best! We use Bick 1 Leather Conditioner on pretty much everything. It won’t darken leather and it shines silver. Neatsfoot oil is a great option for dark saddles or saddles you want to darken. IT WILL DARKEN LEATHER! So be careful! It does a great job conditioning dry leather, especially when warm. Dawn Dish Soap is our favorite for saddles with rough out leather, or things that are super dirty. It also cleans fleece. Toothpaste is the very best for cleaning silver.
  17. We utilize Goin’ Postal for our shipping needs. They are fabulous, reliable, and most importantly, affordable. They help us ship through FedEx, USPS, DHL, and Speedee. We do not offer shipping via UPS. Tracking provided with every purchase.
  18. All saddles are sold how they are pictured (minus saddle pads). If they have off rigging, breast collars, or back cinches, they will be pictured and detailed. If it isn’t there, it does not have one. We do carry those items in stock to be purchased additionally.
  19. Any more questions, just ask! We are always available via Facebook message, text, or by phone. If you call or text – you will be talking to Cadie. Address, email, and phone number can be found under the Contact Us page!

~Thank you all for your business and support. We are endlessly grateful to you~